主分类：用户体验与界面交互设计
辅助：用户研究与体验研究（仅展示）
来源 JD 数据（旧分类保留，当前主分类见上方）
{
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"data_type": "ai_product_manager_jobs",
"job": {
"job_title": "Business Process Improvement - Customer Experience",
"job_level": "未披露",AI生成
"work_category": "全职",AI生成
"department": "Keeta",
"location": "圣保罗",
"work_mode": "未披露",AI生成
"job_category": "运营类"AI生成
},
"company": {
"company_name": "美团",
"company_industry": "科技零售 / 生活服务",
"company_size": "10000人以上",
"company_website": "meituan.com",
"company_description": "美团通过科技推动服务零售和商品零售的数字化，连接消费者与商户。"
},
"compensation": {
"salary_range": {
"min": "",
"max": "",
"currency": "未披露",
"cycle": "未披露"
},
"benefits": "未披露"
},
"requirements": {
"working_years": 5,
"degree": "Bachelor's degree or above in Service Design",
"language": "2. Bilingual proficiency in English and Chinese is advantageous",AI生成
"visa_support": "未披露",
"responsibilities": "Service Experience Design\n1. Design and optimize end-to-end customer service journeys, ensuring a seamless and consistent customer experience across all touchpoints\n2. Develop customer service blueprints, process flows, and interaction frameworks that align with business objectives and customer needs\n3. Create and maintain service design documentation, including service blueprints, user journey maps, and process diagrams\n\nResearch & Insights\n1. Conduct qualitative and quantitative research (e.g., user interviews, surveys, usability testing) to gather customer insights and identify pain points\n2. Analyze customer feedback, behavioral data, and service metrics to uncover opportunities for improvement\n3. Translate research findings into actionable design recommendations and strategies\n\nCross-functional Collaboration\n1. Partner closely with product, operations, technology, and business teams to co-create and implement service design solutions\n2. Facilitate design thinking workshops, ideation sessions, and co-creation activities with internal and external stakeholders\n3. Act as a customer advocate within the organization, championing user-centered design principles\n\nStandards & Governance\n1. Establish and maintain customer service design standards, guidelines, and best practices\n2. Review and evaluate existing service processes to identify inefficiencies and propose redesign solutions\n3. Ensure all service designs comply with company policies, brand guidelines, and regulatory requirements\n\nPerformance Monitoring & Iteration\n1. Define key performance indicators (KPIs) for service design initiatives and track outcomes post-implementation\n2. Continuously iterate on service designs based on performance data, customer feedback, and evolving business needs\n3. Prepare and present design proposals, reports, and recommendations to senior leadership\n\nInnovation & Trend Awareness\n1. Stay up to date with the latest trends in customer experience (CX), service design, and emerging technologies\n2. Explore and pilot innovative service design approaches, tools, and methodologies to enhance customer satisfaction",
"requirements_text": "Education\n1. Bachelor's degree or above in Service Design, Interaction Design, Industrial Design, Human-Computer Interaction (HCI), Business Administration, or a related field\n2. A Master's degree in a relevant discipline is a plus\n\nExperience\n1. Minimum 5 years of hands-on experience in service design, UX design, customer experience, or a related role\n2. Proven track record of leading end-to-end service design projects from concept to implementation\n3. Experience working in cross-functional teams within a fast-paced environment\n\nSkills & Competencies\n1. Proficiency in service design tools and methodologies, including journey mapping, service blueprinting, personas, and prototyping\n2. Solid understanding of design thinking principles and human-centered design approaches\n3. Excellent analytical and problem-solving skills with the ability to interpret complex data\n4. Strong communication and storytelling skills, capable of presenting design concepts clearly to diverse audiences\n5. Ability to manage multiple projects simultaneously with strong organizational and time management skills\n\nPreferred Qualifications\n1. Experience in customer service operations, contact center design, or digital service transformation\n2. Familiarity with CRM systems, AI-powered service tools, or omnichannel service platforms\n\nKnowledge of Agile or Lean methodologies\n1. Relevant certifications in service design, UX, or CX (e.g., CXPA, Nielsen Norman Group UX Certification) are a plus\n2. Bilingual proficiency in English and Chinese is advantageous\n3. Fluent Portuguese is a plus\n\nPersonal Attributes\n1. Customer-obsessed mindset with a passion for delivering exceptional service experiences\n2. Creative thinker with strong attention to detail\n3. Collaborative team player with the ability to influence without authority\n4. Proactive, self-motivated, and adaptable to change",
"skills": [AI生成
"团队协作"
],
"preferred_qualifications": "Preferred Qualifications",
"job_highlights": "Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.\nFast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and "
},
"contact": {
"recruiter_name": "未披露",
"contact_methods": [
{
"type": "apply_link",
"value": "https://zhaopin.meituan.com/web/position/detail?jobUnionId=4588737205&jobShareType=1"
}
]
},
"posting": {
"posting_id": "4588737205",
"post_date": "",
"hire_time": "未披露",
"update_date": "20260917",
"job_url": "https://zhaopin.meituan.com/web/position/detail?jobUnionId=4588737205&jobShareType=1"
},
"fulltext": "Business Process Improvement - Customer Experience\nBusiness Process Improvement - Customer Experience\n\n基础信息\n工作地点：圣保罗\n部门：Keeta\n职位类别：运营类\n职位族群：业务运营\n更新时间：2026-06-27\n\n岗位职责\nService Experience Design\n1. Design and optimize end-to-end customer service journeys, ensuring a seamless and consistent customer experience across all touchpoints\n2. Develop customer service blueprints, process flows, and interaction frameworks that align with business objectives and customer needs\n3. Create and maintain service design documentation, including service blueprints, user journey maps, and process diagrams\n\nResearch & Insights\n1. Conduct qualitative and quantitative research (e.g., user interviews, surveys, usability testing) to gather customer insights and identify pain points\n2. Analyze customer feedback, behavioral data, and service metrics to uncover opportunities for improvement\n3. Translate research findings into actionable design recommendations and strategies\n\nCross-functional Collaboration\n1. Partner closely with product, operations, technology, and business teams to co-create and implement service design solutions\n2. Facilitate design thinking workshops, ideation sessions, and co-creation activities with internal and external stakeholders\n3. Act as a customer advocate within the organization, championing user-centered design principles\n\nStandards & Governance\n1. Establish and maintain customer service design standards, guidelines, and best practices\n2. Review and evaluate existing service processes to identify inefficiencies and propose redesign solutions\n3. Ensure all service designs comply with company policies, brand guidelines, and regulatory requirements\n\nPerformance Monitoring & Iteration\n1. Define key performance indicators (KPIs) for service design initiatives and track outcomes post-implementation\n2. Continuously iterate on service designs based on performance data, customer feedback, and evolving business needs\n3. Prepare and present design proposals, reports, and recommendations to senior leadership\n\nInnovation & Trend Awareness\n1. Stay up to date with the latest trends in customer experience (CX), service design, and emerging technologies\n2. Explore and pilot innovative service design approaches, tools, and methodologies to enhance customer satisfaction\n\n岗位基本要求\nEducation\n1. Bachelor's degree or above in Service Design, Interaction Design, Industrial Design, Human-Computer Interaction (HCI), Business Administration, or a related field\n2. A Master's degree in a relevant discipline is a plus\n\nExperience\n1. Minimum 5 years of hands-on experience in service design, UX design, customer experience, or a related role\n2. Proven track record of leading end-to-end service design projects from concept to implementation\n3. Experience working in cross-functional teams within a fast-paced environment\n\nSkills & Competencies\n1. Proficiency in service design tools and methodologies, including journey mapping, service blueprinting, personas, and prototyping\n2. Solid understanding of design thinking principles and human-centered design approaches\n3. Excellent analytical and problem-solving skills with the ability to interpret complex data\n4. Strong communication and storytelling skills, capable of presenting design concepts clearly to diverse audiences\n5. Ability to manage multiple projects simultaneously with strong organizational and time management skills\n\nPreferred Qualifications\n1. Experience in customer service operations, contact center design, or digital service transformation\n2. Familiarity with CRM systems, AI-powered service tools, or omnichannel service platforms\n\nKnowledge of Agile or Lean methodologies\n1. Relevant certifications in service design, UX, or CX (e.g., CXPA, Nielsen Norman Group UX Certification) are a plus\n2. Bilingual proficiency in English and Chinese is advantageous\n3. Fluent Portuguese is a plus\n\nPersonal Attributes\n1. Customer-obsessed mindset with a passion for delivering exceptional service experiences\n2. Creative thinker with strong attention to detail\n3. Collaborative team player with the ability to influence without authority\n4. Proactive, self-motivated, and adaptable to change\n\n岗位亮点\nInnovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.\nFast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.\nGlobal Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.\nService Experience Design\n1. Design and optimize end-to-end customer service journeys, ensuring a seamless and consistent customer experience across all touchpoints\n2. Develop customer service blueprints, process flows, and interaction frameworks that align with business objectives and customer needs\n3. Create and maintain service design documentation, including service blueprints, user journey maps, and process diagrams\n\nResearch & Insights\n1. Conduct qualitative and quantitative research (e.g., user interviews, surveys, usability testing) to gather customer insights and identify pain points\n2. Analyze customer feedback, behavioral data, and service metrics to uncover opportunities for improvement\n3. Translate research findings into actionable design recommendations and strategies\n\nCross-functional Collaboration\n1. Partner closely with product, operations, technology, and business teams to co-create and implement service design solutions\n2. Facilitate design thinking workshops, ideation sessions, and co-creation activities with internal and external stakeholders\n3. Act as a customer advocate within the organization, championing user-centered design principles\n\nStandards & Governance\n1. Establish and maintain customer service design standards, guidelines, and best practices\n2. Review and evaluate existing service processes to identify inefficiencies and propose redesign solutions\n3. Ensure all service designs comply with company policies, brand guidelines, and regulatory requirements\n\nPerformance Monitoring & Iteration\n1. Define key performance indicators (KPIs) for service design initiatives and track outcomes post-implementation\n2. Continuously iterate on service designs based on performance data, customer feedback, and evolving business needs\n3. Prepare and present design proposals, reports, and recommendations to senior leadership\n\nInnovation & Trend Awareness\n1. Stay up to date with the latest trends in customer experience (CX), service design, and emerging technologies\n2. Explore and pilot innovative service design approaches, tools, and methodologies to enhance customer satisfaction\nEducation\n1. Bachelor's degree or above in Service Design, Interaction Design, Industrial Design, Human-Computer Interaction (HCI), Business Administration, or a related field\n2. A Master's degree in a relevant discipline is a plus\n\nExperience\n1. Minimum 5 years of hands-on experience in service design, UX design, customer experience, or a related role\n2. Proven track record of leading end-to-end service design projects from concept to implementation\n3. Experience working in cross-functional teams within a fast-paced environment\n\nSkills & Competencies\n1. Proficiency in service design tools and methodologies, including journey mapping, service blueprinting, personas, and prototyping\n2. Solid understanding of design thinking principles and human-centered design approaches\n3. Excellent analytical and problem-solving skills with the ability to interpret complex data\n4. Strong communication and storytelling skills, capable of presenting design concepts clearly to diverse audiences\n5. Ability to manage multiple projects simultaneously with strong organizational and time management skills\n\nPreferred Qualifications\n1. Experience in customer service operations, contact center design, or digital service transformation\n2. Familiarity with CRM systems, AI-powered service tools, or omnichannel service platforms\n\nKnowledge of Agile or Lean methodologies\n1. Relevant certifications in service design, UX, or CX (e.g., CXPA, Nielsen Norman Group UX Certification) are a plus\n2. Bilingual proficiency in English and Chinese is advantageous\n3. Fluent Portuguese is a plus\n\nPersonal Attributes\n1. Customer-obsessed mindset with a passion for delivering exceptional service experiences\n2. Creative thinker with strong attention to detail\n3. Collaborative team player with the ability to influence without authority\n4. Proactive, self-motivated, and adaptable to change",
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