主分类：平台治理与风险运营
来源 JD 数据（旧分类保留，当前主分类见上方）
{
"schema_version": "via_ai_product_manager_jobs_v1",
"data_type": "ai_product_manager_jobs",
"job": {
"job_title": "Rider Experience Expert",
"job_level": "未披露",AI生成
"work_category": "全职",AI生成
"department": "Keeta",
"location": "圣保罗",
"work_mode": "未披露",AI生成
"job_category": "运营类"AI生成
},
"company": {
"company_name": "美团",
"company_industry": "科技零售 / 生活服务",
"company_size": "10000人以上",
"company_website": "meituan.com",
"company_description": "美团通过科技推动服务零售和商品零售的数字化，连接消费者与商户。"
},
"compensation": {
"salary_range": {
"min": "",
"max": "",
"currency": "未披露",
"cycle": "未披露"
},
"benefits": "未披露"
},
"requirements": {
"working_years": 5,
"degree": "未披露",
"language": "未披露",AI生成
"visa_support": "未披露",
"responsibilities": "1）Own the abnormal delivery process for riders. Design operational solutions for various exceptions during rider deliveries (e.g., slow food preparation, incorrect customer addresses), improving rider NPS.\n2）Own rider safety. Design rider safety intervention plans, insurance policies, and accident handling procedures to reduce rider safety incident rates and improve the rider experience in insurance claims.\n3）Address negative user feedback caused by delivery reason. Categorize and build a metrics framework for negative user feedback, analyze root causes, and design rider governance solutions while driving frontline implementation.\n4）Support strategy implementation through related operational activities, including rider surveys, frontline interactions, information alignment, and training.",
"requirements_text": "1) Experience\n5+ years of experience in internet platform operations, strategy analysis, or logistics/delivery industry. Preference for candidates with experience in O2O, on-demand delivery, e-commerce logistics, ride-hailing platforms, or similar strategy operations/fleet management roles.\n2) Core Competencies\n·Data-Driven: Excellent data analysis skills and sensitivity. Proficient in SQL and other tools to identify issues and validate strategies through data.\n·Logical & Systems Thinking: Clear logical reasoning and systematic thinking ability. Able to deconstruct complex business problems and design actionable solutions.\n·Project Management & Collaboration: Outstanding cross-functional communication and coordination skills. Able to effectively mobilize resources across product, engineering, marketing, and other teams to ensure project goals are achieved.\n·Ownership & Resilience: Accountable for business outcomes with strong self-motivation and the ability to solve problems in a fast-paced, ambiguous environment.",
"skills": [AI生成
"SQL",
"团队协作"
],
"preferred_qualifications": "未披露",
"job_highlights": "1）Participate in core product operations and directly influence the product development direction.\n2）Flat management structure with ample autonomy in decision-making.\n3）International work environment, growing alongside a multicultural team.\n4）Comprehensiv"
},
"contact": {
"recruiter_name": "未披露",
"contact_methods": [
{
"type": "apply_link",
"value": "https://zhaopin.meituan.com/web/position/detail?jobUnionId=4640790597&jobShareType=1"
}
]
},
"posting": {
"posting_id": "4640790597",
"post_date": "",
"hire_time": "未披露",
"update_date": "20260917",
"job_url": "https://zhaopin.meituan.com/web/position/detail?jobUnionId=4640790597&jobShareType=1"
},
"fulltext": "Rider Experience Expert\nRider Experience Expert\n\n基础信息\n工作地点：圣保罗\n部门：Keeta\n职位类别：运营类\n职位族群：产品运营\n更新时间：2026-08-10\n\n岗位职责\n1）Own the abnormal delivery process for riders. Design operational solutions for various exceptions during rider deliveries (e.g., slow food preparation, incorrect customer addresses), improving rider NPS.\n2）Own rider safety. Design rider safety intervention plans, insurance policies, and accident handling procedures to reduce rider safety incident rates and improve the rider experience in insurance claims.\n3）Address negative user feedback caused by delivery reason. Categorize and build a metrics framework for negative user feedback, analyze root causes, and design rider governance solutions while driving frontline implementation.\n4）Support strategy implementation through related operational activities, including rider surveys, frontline interactions, information alignment, and training.\n\n岗位基本要求\n1) Experience\n5+ years of experience in internet platform operations, strategy analysis, or logistics/delivery industry. Preference for candidates with experience in O2O, on-demand delivery, e-commerce logistics, ride-hailing platforms, or similar strategy operations/fleet management roles.\n2) Core Competencies\n·Data-Driven: Excellent data analysis skills and sensitivity. Proficient in SQL and other tools to identify issues and validate strategies through data.\n·Logical & Systems Thinking: Clear logical reasoning and systematic thinking ability. Able to deconstruct complex business problems and design actionable solutions.\n·Project Management & Collaboration: Outstanding cross-functional communication and coordination skills. Able to effectively mobilize resources across product, engineering, marketing, and other teams to ensure project goals are achieved.\n·Ownership & Resilience: Accountable for business outcomes with strong self-motivation and the ability to solve problems in a fast-paced, ambiguous environment.\n\n岗位亮点\n1）Participate in core product operations and directly influence the product development direction.\n2）Flat management structure with ample autonomy in decision-making.\n3）International work environment, growing alongside a multicultural team.\n4）Comprehensive career development paths and training resources provided.\n1）Own the abnormal delivery process for riders. Design operational solutions for various exceptions during rider deliveries (e.g., slow food preparation, incorrect customer addresses), improving rider NPS.\n2）Own rider safety. Design rider safety intervention plans, insurance policies, and accident handling procedures to reduce rider safety incident rates and improve the rider experience in insurance claims.\n3）Address negative user feedback caused by delivery reason. Categorize and build a metrics framework for negative user feedback, analyze root causes, and design rider governance solutions while driving frontline implementation.\n4）Support strategy implementation through related operational activities, including rider surveys, frontline interactions, information alignment, and training.\n1) Experience\n5+ years of experience in internet platform operations, strategy analysis, or logistics/delivery industry. Preference for candidates with experience in O2O, on-demand delivery, e-commerce logistics, ride-hailing platforms, or similar strategy operations/fleet management roles.\n2) Core Competencies\n·Data-Driven: Excellent data analysis skills and sensitivity. Proficient in SQL and other tools to identify issues and validate strategies through data.\n·Logical & Systems Thinking: Clear logical reasoning and systematic thinking ability. Able to deconstruct complex business problems and design actionable solutions.\n·Project Management & Collaboration: Outstanding cross-functional communication and coordination skills. Able to effectively mobilize resources across product, engineering, marketing, and other teams to ensure project goals are achieved.\n·Ownership & Resilience: Accountable for business outcomes with strong self-motivation and the ability to solve problems in a fast-paced, ambiguous environment.",
"standard_classification": {
"std_category_code": "B008",
"std_aux_codes": [],
"std_category_status": null,
"std_taxonomy_version": "20261104"
}
}