主分类：企业培训与人才发展
来源 JD 数据（旧分类保留，当前主分类见上方）
{
"schema_version": "via_ai_product_manager_jobs_v1",
"data_type": "ai_product_manager_jobs",
"job": {
"job_title": "Training Specialist",
"job_level": "未披露",AI生成
"work_category": "全职",AI生成
"department": "Keeta",
"location": "开罗",
"work_mode": "未披露",AI生成
"job_category": "销售、客服与支持类"AI生成
},
"company": {
"company_name": "美团",
"company_industry": "科技零售 / 生活服务",
"company_size": "10000人以上",
"company_website": "meituan.com",
"company_description": "美团通过科技推动服务零售和商品零售的数字化，连接消费者与商户。"
},
"compensation": {
"salary_range": {
"min": "",
"max": "",
"currency": "未披露",
"cycle": "未披露"
},
"benefits": "未披露"
},
"requirements": {
"working_years": "",
"degree": "未披露",
"language": "Fluent English and Arabic",AI生成
"visa_support": "未披露",
"responsibilities": "1. BPO Vendor Training Governance & Accountability (Primary)\n\nDedicated training POC for assigned BPO vendors, owning the full vendor training relationship end-to-end\nLead WBRs, calibration sessions, performance reviews, and escalation calls with structured documentation\nHold vendors accountable for training SLAs — trainer readiness, attendance, content adoption, nesting compliance, certification timelines\nValidate vendor-reported training data against internal metrics\n\n2. Vendor Performance Management & Intervention\n\nTrack vendor KPIs and proactively flag underperformance\nConduct root cause analysis\nDesign and enforce corrective action plans with measurable targets\nDrive vendor readiness for product/service launches\n\n3. Nesting & Onboarding Oversight\n\nOwn the Nesting Scorecard framework — scoring, evidence collection, graduation decisions\nOversee vendor new hire onboarding and validate curriculum coverage\nReview and approve vendor training plans per batch\n\n4. Training Delivery & Content Development\n\nDesign and deliver training as business needs arise — refreshers, launches, SOPs, workshops\nStep in directly when vendor-led delivery falls short\nMaintain SOPs, training decks, guides, and knowledge base articles\n\n5. Training Initiatives & Continuous Improvement\n\nDrive cross-vendor initiatives — assessment frameworks, accreditation, best-practice sharing\nImprove delivery methods, tools, and engagement models\nContribute to regional projects and strategic initiatives\n\n6. Reporting, Data & Stakeholder Communication\n\nMaintain the Master Tracker with accurate training records\nPrepare weekly/monthly reports with data-backed insights\nCollaborate cross-functionally with Ops, Quality, and BPI teams",
"requirements_text": "5+ years in training/L&D/vendor management in BPO/contact center\nTrack record managing vendor training across multiple sites/regions\nStrong grasp of industry metrics\nRCA and data-driven intervention experience\nContent development and facilitation skills\nExcellent stakeholder management\nFluent English and Arabic\nWillingness to travel within GCC",
"skills": [AI生成
"团队协作"
],
"preferred_qualifications": "未披露",
"job_highlights": "What Sets You Apart:\nFood delivery / e-commerce / on-demand industry background\nNesting programs, certification frameworks, scorecard governance experience\nSix Sigma / Lean / CI methodology familiarity\nMulti-country/multi-market training management\nFramew"
},
"contact": {
"recruiter_name": "未披露",
"contact_methods": [
{
"type": "apply_link",
"value": "https://zhaopin.meituan.com/web/position/detail?jobUnionId=4641139436&jobShareType=1"
}
]
},
"posting": {
"posting_id": "4641139436",
"post_date": "",
"hire_time": "未披露",
"update_date": "20260917",
"job_url": "https://zhaopin.meituan.com/web/position/detail?jobUnionId=4641139436&jobShareType=1"
},
"fulltext": "Training Specialist\nTraining Specialist\n\n基础信息\n工作地点：开罗\n部门：Keeta\n职位类别：销售、客服与支持类\n职位族群：客服\n更新时间：2026-07-22\n\n岗位职责\n1. BPO Vendor Training Governance & Accountability (Primary)\n\nDedicated training POC for assigned BPO vendors, owning the full vendor training relationship end-to-end\nLead WBRs, calibration sessions, performance reviews, and escalation calls with structured documentation\nHold vendors accountable for training SLAs — trainer readiness, attendance, content adoption, nesting compliance, certification timelines\nValidate vendor-reported training data against internal metrics\n\n2. Vendor Performance Management & Intervention\n\nTrack vendor KPIs and proactively flag underperformance\nConduct root cause analysis\nDesign and enforce corrective action plans with measurable targets\nDrive vendor readiness for product/service launches\n\n3. Nesting & Onboarding Oversight\n\nOwn the Nesting Scorecard framework — scoring, evidence collection, graduation decisions\nOversee vendor new hire onboarding and validate curriculum coverage\nReview and approve vendor training plans per batch\n\n4. Training Delivery & Content Development\n\nDesign and deliver training as business needs arise — refreshers, launches, SOPs, workshops\nStep in directly when vendor-led delivery falls short\nMaintain SOPs, training decks, guides, and knowledge base articles\n\n5. Training Initiatives & Continuous Improvement\n\nDrive cross-vendor initiatives — assessment frameworks, accreditation, best-practice sharing\nImprove delivery methods, tools, and engagement models\nContribute to regional projects and strategic initiatives\n\n6. Reporting, Data & Stakeholder Communication\n\nMaintain the Master Tracker with accurate training records\nPrepare weekly/monthly reports with data-backed insights\nCollaborate cross-functionally with Ops, Quality, and BPI teams\n\n岗位基本要求\n5+ years in training/L&D/vendor management in BPO/contact center\nTrack record managing vendor training across multiple sites/regions\nStrong grasp of industry metrics\nRCA and data-driven intervention experience\nContent development and facilitation skills\nExcellent stakeholder management\nFluent English and Arabic\nWillingness to travel within GCC\n\n岗位亮点\nWhat Sets You Apart:\nFood delivery / e-commerce / on-demand industry background\nNesting programs, certification frameworks, scorecard governance experience\nSix Sigma / Lean / CI methodology familiarity\nMulti-country/multi-market training management\nFramework builder, not just framework inheritor\nData-comfortable — dashboards, trackers, numbers to action\nSelf-starter who drives execution without waiting for direction\nThrives in fast-paced, high-growth, still-building environments\n1. BPO Vendor Training Governance & Accountability (Primary)\n\nDedicated training POC for assigned BPO vendors, owning the full vendor training relationship end-to-end\nLead WBRs, calibration sessions, performance reviews, and escalation calls with structured documentation\nHold vendors accountable for training SLAs — trainer readiness, attendance, content adoption, nesting compliance, certification timelines\nValidate vendor-reported training data against internal metrics\n\n2. Vendor Performance Management & Intervention\n\nTrack vendor KPIs and proactively flag underperformance\nConduct root cause analysis\nDesign and enforce corrective action plans with measurable targets\nDrive vendor readiness for product/service launches\n\n3. Nesting & Onboarding Oversight\n\nOwn the Nesting Scorecard framework — scoring, evidence collection, graduation decisions\nOversee vendor new hire onboarding and validate curriculum coverage\nReview and approve vendor training plans per batch\n\n4. Training Delivery & Content Development\n\nDesign and deliver training as business needs arise — refreshers, launches, SOPs, workshops\nStep in directly when vendor-led delivery falls short\nMaintain SOPs, training decks, guides, and knowledge base articles\n\n5. Training Initiatives & Continuous Improvement\n\nDrive cross-vendor initiatives — assessment frameworks, accreditation, best-practice sharing\nImprove delivery methods, tools, and engagement models\nContribute to regional projects and strategic initiatives\n\n6. Reporting, Data & Stakeholder Communication\n\nMaintain the Master Tracker with accurate training records\nPrepare weekly/monthly reports with data-backed insights\nCollaborate cross-functionally with Ops, Quality, and BPI teams\n5+ years in training/L&D/vendor management in BPO/contact center\nTrack record managing vendor training across multiple sites/regions\nStrong grasp of industry metrics\nRCA and data-driven intervention experience\nContent development and facilitation skills\nExcellent stakeholder management\nFluent English and Arabic\nWillingness to travel within GCC",
"standard_classification": {
"std_category_code": "F025",
"std_aux_codes": [],
"std_category_status": null,
"std_taxonomy_version": "20261104"
}
}