主分类：产品运营
来源 JD 数据（旧分类保留，当前主分类见上方）
{
"schema_version": "via_ai_product_manager_jobs_v1",
"data_type": "ai_product_manager_jobs",
"job": {
"job_title": "Experience Operation",
"job_level": "未披露",AI生成
"work_category": "全职",AI生成
"department": "Keeta",
"location": "科威特城",
"work_mode": "未披露",AI生成
"job_category": "运营类"AI生成
},
"company": {
"company_name": "美团",
"company_industry": "科技零售 / 生活服务",
"company_size": "10000人以上",
"company_website": "meituan.com",
"company_description": "美团通过科技推动服务零售和商品零售的数字化，连接消费者与商户。"
},
"compensation": {
"salary_range": {
"min": "",
"max": "",
"currency": "未披露",
"cycle": "未披露"
},
"benefits": "未披露"
},
"requirements": {
"working_years": "",
"degree": "本科及以上学历",
"language": "英语可作为工作语言熟练使用 Strong cross-functional collaboration skills, with the ability to drive product, tech, and operations teams to jointly resolve experience issues and establish actionable governance mechanisms；strong English language proficiency as a working ",AI生成
"visa_support": "未披露",
"responsibilities": "体验治理指标制定：接单到送达再到售后退赔的全链路，识别环节核心指标，分为跟单和非跟单两类：跟单包含缺货率、订单取消率、搜索超区率，以及非跟单picker作弊，线下服务纠纷等\n\nExperience governance metrics development: Across the full lifecycle from order acceptance to delivery to post-sales returns and compensation, identify core metrics at each stage, categorized into order-tracked and non-order-tracked types. Order-tracked metrics include out-of-stock rate, order cancellation rate, and search out-of-zone rate. Non-order-tracked metrics include picker fraud, offline service disputes, and others.\n\n核心场景及环节策略输出：大订单、拣货、结账、逆向流程、缺货、异常ATA等场景下策略输出\n\nCore scenario and stage strategy output: Strategy outputs for scenarios including large orders, picking, checkout, reverse logistics, out-of-stock, and abnormal ATA (estimated time of arrival).",
"requirements_text": "本科及以上学历，3年以上电商平台、即时零售或外卖行业体验运营经验，有平台级体验治理或服务质量管理体系搭建经验者优先 Bachelor's degree or above, with 3+ years of experience in experience operations within e-commerce platforms, instant retail, or food delivery sectors; prior experience in platform-level experience governance or service quality management system development is preferred\n\n熟悉订单全链路运营流程，具备核心指标体系搭建能力，能够独立识别关键环节并定义跟单与非跟单类指标，涵盖缺货率、取消率、picker作弊、服务纠纷等 Familiarity with end-to-end order operations processes, with the ability to build core metric frameworks, identify key stages, and define order-tracked and non-order-tracked metrics covering out-of-stock rate, cancellation rate, picker fraud, service disputes, etc.\n\n具备出色的分析与问题解决能力，能够解读复杂数据，基于核心指标定位问题根因并输出策略建议 Excellent analytical and problem-solving skills with the ability to interpret complex data, identify root causes based on core metrics, and translate findings into actionable strategy recommendations\n\n熟悉大订单、拣货、结账、逆向流程等核心业务场景，具备跨环节策略输出与流程优化经验 Familiarity with core business scenarios including large orders, picking, checkout, and reverse logistics, with experience in cross-stage strategy development and process optimization\n\n具备跨部门协作能力，能够推动产品、技术、运营等团队联合解决体验问题，并形成可落地的治理机制；英语可作为工作语言熟练使用 Strong cross-functional collaboration skills, with the ability to drive product, tech, and operations teams to jointly resolve experience issues and establish actionable governance mechanisms; strong English language proficiency as a working language",
"skills": [AI生成
"质量管理",
"团队协作"
],
"preferred_qualifications": "本科及以上学历，3年以上电商平台、即时零售或外卖行业体验运营经验，有平台级体验治理或服务质量管理体系搭建经验者优先 Bachelor's degree or above, with 3+ years of experience in experience operations within e-commerce platforms, instant retail, or food delivery sectors；prior experience in platform-level experience governance or service quality management system development is preferred",
"job_highlights": "从零到一参与业务，一起创造海外闪购的星辰大海\nJoin us to construct the overseas Grocery business from zero to one, and sail toward the boundless prospects of our business future together."
},
"contact": {
"recruiter_name": "未披露",
"contact_methods": [
{
"type": "apply_link",
"value": "https://zhaopin.meituan.com/web/position/detail?jobUnionId=4745296557&jobShareType=1"
}
]
},
"posting": {
"posting_id": "4745296557",
"post_date": "",
"hire_time": "未披露",
"update_date": "20260917",
"job_url": "https://zhaopin.meituan.com/web/position/detail?jobUnionId=4745296557&jobShareType=1"
},
"fulltext": "Experience Operation\nExperience Operation\n\n基础信息\n工作地点：科威特城\n部门：Keeta\n职位类别：运营类\n职位族群：产品运营\n更新时间：2026-09-16\n\n岗位职责\n体验治理指标制定：接单到送达再到售后退赔的全链路，识别环节核心指标，分为跟单和非跟单两类：跟单包含缺货率、订单取消率、搜索超区率，以及非跟单picker作弊，线下服务纠纷等\n\nExperience governance metrics development: Across the full lifecycle from order acceptance to delivery to post-sales returns and compensation, identify core metrics at each stage, categorized into order-tracked and non-order-tracked types. Order-tracked metrics include out-of-stock rate, order cancellation rate, and search out-of-zone rate. Non-order-tracked metrics include picker fraud, offline service disputes, and others.\n\n核心场景及环节策略输出：大订单、拣货、结账、逆向流程、缺货、异常ATA等场景下策略输出\n\nCore scenario and stage strategy output: Strategy outputs for scenarios including large orders, picking, checkout, reverse logistics, out-of-stock, and abnormal ATA (estimated time of arrival).\n\n岗位基本要求\n本科及以上学历，3年以上电商平台、即时零售或外卖行业体验运营经验，有平台级体验治理或服务质量管理体系搭建经验者优先 Bachelor's degree or above, with 3+ years of experience in experience operations within e-commerce platforms, instant retail, or food delivery sectors; prior experience in platform-level experience governance or service quality management system development is preferred\n\n熟悉订单全链路运营流程，具备核心指标体系搭建能力，能够独立识别关键环节并定义跟单与非跟单类指标，涵盖缺货率、取消率、picker作弊、服务纠纷等 Familiarity with end-to-end order operations processes, with the ability to build core metric frameworks, identify key stages, and define order-tracked and non-order-tracked metrics covering out-of-stock rate, cancellation rate, picker fraud, service disputes, etc.\n\n具备出色的分析与问题解决能力，能够解读复杂数据，基于核心指标定位问题根因并输出策略建议 Excellent analytical and problem-solving skills with the ability to interpret complex data, identify root causes based on core metrics, and translate findings into actionable strategy recommendations\n\n熟悉大订单、拣货、结账、逆向流程等核心业务场景，具备跨环节策略输出与流程优化经验 Familiarity with core business scenarios including large orders, picking, checkout, and reverse logistics, with experience in cross-stage strategy development and process optimization\n\n具备跨部门协作能力，能够推动产品、技术、运营等团队联合解决体验问题，并形成可落地的治理机制；英语可作为工作语言熟练使用 Strong cross-functional collaboration skills, with the ability to drive product, tech, and operations teams to jointly resolve experience issues and establish actionable governance mechanisms; strong English language proficiency as a working language\n\n岗位亮点\n从零到一参与业务，一起创造海外闪购的星辰大海\nJoin us to construct the overseas Grocery business from zero to one, and sail toward the boundless prospects of our business future together.\n体验治理指标制定：接单到送达再到售后退赔的全链路，识别环节核心指标，分为跟单和非跟单两类：跟单包含缺货率、订单取消率、搜索超区率，以及非跟单picker作弊，线下服务纠纷等\n\nExperience governance metrics development: Across the full lifecycle from order acceptance to delivery to post-sales returns and compensation, identify core metrics at each stage, categorized into order-tracked and non-order-tracked types. Order-tracked metrics include out-of-stock rate, order cancellation rate, and search out-of-zone rate. Non-order-tracked metrics include picker fraud, offline service disputes, and others.\n\n核心场景及环节策略输出：大订单、拣货、结账、逆向流程、缺货、异常ATA等场景下策略输出\n\nCore scenario and stage strategy output: Strategy outputs for scenarios including large orders, picking, checkout, reverse logistics, out-of-stock, and abnormal ATA (estimated time of arrival).\n本科及以上学历，3年以上电商平台、即时零售或外卖行业体验运营经验，有平台级体验治理或服务质量管理体系搭建经验者优先 Bachelor's degree or above, with 3+ years of experience in experience operations within e-commerce platforms, instant retail, or food delivery sectors; prior experience in platform-level experience governance or service quality management system development is preferred\n\n熟悉订单全链路运营流程，具备核心指标体系搭建能力，能够独立识别关键环节并定义跟单与非跟单类指标，涵盖缺货率、取消率、picker作弊、服务纠纷等 Familiarity with end-to-end order operations processes, with the ability to build core metric frameworks, identify key stages, and define order-tracked and non-order-tracked metrics covering out-of-stock rate, cancellation rate, picker fraud, service disputes, etc.\n\n具备出色的分析与问题解决能力，能够解读复杂数据，基于核心指标定位问题根因并输出策略建议 Excellent analytical and problem-solving skills with the ability to interpret complex data, identify root causes based on core metrics, and translate findings into actionable strategy recommendations\n\n熟悉大订单、拣货、结账、逆向流程等核心业务场景，具备跨环节策略输出与流程优化经验 Familiarity with core business scenarios including large orders, picking, checkout, and reverse logistics, with experience in cross-stage strategy development and process optimization\n\n具备跨部门协作能力，能够推动产品、技术、运营等团队联合解决体验问题，并形成可落地的治理机制；英语可作为工作语言熟练使用 Strong cross-functional collaboration skills, with the ability to drive product, tech, and operations teams to jointly resolve experience issues and establish actionable governance mechanisms; strong English language proficiency as a working language",
"standard_classification": {
"std_category_code": "B001",
"std_aux_codes": [],
"std_category_status": null,
"std_taxonomy_version": "20261104"
}
}