主分类：经营策略运营
辅助：商家与商品运营、数据分析与数据科学（仅展示）
来源 JD 数据（旧分类保留，当前主分类见上方）
{
"schema_version": "via_ai_product_manager_jobs_v1",
"data_type": "ai_product_manager_jobs",
"job": {
"job_title": "Experience Operation Specialist",
"job_level": "未披露",AI生成
"work_category": "全职",AI生成
"department": "Keeta",
"location": "科威特城",
"work_mode": "未披露",AI生成
"job_category": "运营类"AI生成
},
"company": {
"company_name": "美团",
"company_industry": "科技零售 / 生活服务",
"company_size": "10000人以上",
"company_website": "meituan.com",
"company_description": "美团通过科技推动服务零售和商品零售的数字化，连接消费者与商户。"
},
"compensation": {
"salary_range": {
"min": "",
"max": "",
"currency": "未披露",
"cycle": "未披露"
},
"benefits": "未披露"
},
"requirements": {
"working_years": "",
"degree": "本科及以上学历",
"language": "英语可作为工作语言熟练使用 Strong cross-functional collaboration and communication skills, with the ability to work efficiently with frontline teams to resolve anomalies in cancellation rate, out-of-stock rate, and other issues；strong English language proficiency as a",AI生成
"visa_support": "未披露",
"responsibilities": "体验看板搭建及监控：根据策略搭建体验看板，并对异常数据进行原因分析及下钻，输出分析报告\n\nExperience dashboard setup and monitoring: Build experience dashboards based on governance strategies, conduct root cause analysis and drill-down on anomalous data, and produce analysis reports.\n\n线下服务案例纠纷处理：负责线下服务态度类客诉纠纷处理\n\nOffline service dispute resolution: Responsible for handling customer complaints and disputes related to offline service attitude.\n\n商家营业保障：建立营业率盯盘机制，缺货率治理Merchant operations assurance: Establish a monitoring mechanism for store operation rates and manage out-of-stock rate governance.\n\n商责取消率管控：监控商责取消率，及时跟前线同事沟通解决取消率异常问题\n\nMerchant liability cancellation rate control: Monitor the merchant-fault cancellation rate, and promptly communicate with frontline colleagues to resolve abnormal cancellation rate issues.",
"requirements_text": "本科及以上学历，2年以上电商平台、即时零售或外卖行业运营经验，有体验看板搭建或数据监控相关经验者优先 Bachelor's degree or above, with 2+ years of experience in operations within e-commerce platforms, instant retail, or food delivery sectors; prior experience in experience dashboard development or data monitoring is preferred\n\n具备扎实的SQL能力，能够独立完成数据查询、多表关联及指标计算，熟练使用数据可视化工具搭建监控看板 Solid SQL skills with the ability to independently perform data queries, multi-table joins, and metric calculations; proficient in data visualization tools for building monitoring dashboards\n\n具备较强的数据敏感度与下钻诊断能力，能够追踪异常数据并分解根因，输出分析报告驱动运营决策 Strong data sensitivity and drill-down diagnostic skills, with the ability to track anomalous data, decompose root causes, and produce analysis reports that drive operational decisions\n\n具备线下服务纠纷处理经验，熟悉客诉处理流程，能够独立应对服务态度类投诉并推动闭环解决 Experience in offline service dispute resolution, familiar with customer complaint handling processes, with the ability to independently handle service attitude-related complaints and drive closed-loop resolution\n\n具备跨部门协作与沟通能力，能够与前线团队高效协同解决取消率、缺货率等异常问题；英语可作为工作语言熟练使用 Strong cross-functional collaboration and communication skills, with the ability to work efficiently with frontline teams to resolve anomalies in cancellation rate, out-of-stock rate, and other issues; strong English language proficiency as a working language",
"skills": [AI生成
"SQL",
"团队协作",
"沟通能力"
],
"preferred_qualifications": "本科及以上学历，2年以上电商平台、即时零售或外卖行业运营经验，有体验看板搭建或数据监控相关经验者优先 Bachelor's degree or above, with 2+ years of experience in operations within e-commerce platforms, instant retail, or food delivery sectors；prior experience in experience dashboard development or data monitoring is preferred",
"job_highlights": "从零到一参与业务，一起创造海外闪购的星辰大海\nJoin us to construct the overseas Grocery business from zero to one, and sail toward the boundless prospects of our business future together."
},
"contact": {
"recruiter_name": "未披露",
"contact_methods": [
{
"type": "apply_link",
"value": "https://zhaopin.meituan.com/web/position/detail?jobUnionId=4745361271&jobShareType=1"
}
]
},
"posting": {
"posting_id": "4745361271",
"post_date": "",
"hire_time": "未披露",
"update_date": "20260917",
"job_url": "https://zhaopin.meituan.com/web/position/detail?jobUnionId=4745361271&jobShareType=1"
},
"fulltext": "Experience Operation Specialist\nExperience Operation Specialist\n\n基础信息\n工作地点：科威特城\n部门：Keeta\n职位类别：运营类\n职位族群：产品运营\n更新时间：2026-09-16\n\n岗位职责\n体验看板搭建及监控：根据策略搭建体验看板，并对异常数据进行原因分析及下钻，输出分析报告\n\nExperience dashboard setup and monitoring: Build experience dashboards based on governance strategies, conduct root cause analysis and drill-down on anomalous data, and produce analysis reports.\n\n线下服务案例纠纷处理：负责线下服务态度类客诉纠纷处理\n\nOffline service dispute resolution: Responsible for handling customer complaints and disputes related to offline service attitude.\n\n商家营业保障：建立营业率盯盘机制，缺货率治理Merchant operations assurance: Establish a monitoring mechanism for store operation rates and manage out-of-stock rate governance.\n\n商责取消率管控：监控商责取消率，及时跟前线同事沟通解决取消率异常问题\n\nMerchant liability cancellation rate control: Monitor the merchant-fault cancellation rate, and promptly communicate with frontline colleagues to resolve abnormal cancellation rate issues.\n\n岗位基本要求\n本科及以上学历，2年以上电商平台、即时零售或外卖行业运营经验，有体验看板搭建或数据监控相关经验者优先 Bachelor's degree or above, with 2+ years of experience in operations within e-commerce platforms, instant retail, or food delivery sectors; prior experience in experience dashboard development or data monitoring is preferred\n\n具备扎实的SQL能力，能够独立完成数据查询、多表关联及指标计算，熟练使用数据可视化工具搭建监控看板 Solid SQL skills with the ability to independently perform data queries, multi-table joins, and metric calculations; proficient in data visualization tools for building monitoring dashboards\n\n具备较强的数据敏感度与下钻诊断能力，能够追踪异常数据并分解根因，输出分析报告驱动运营决策 Strong data sensitivity and drill-down diagnostic skills, with the ability to track anomalous data, decompose root causes, and produce analysis reports that drive operational decisions\n\n具备线下服务纠纷处理经验，熟悉客诉处理流程，能够独立应对服务态度类投诉并推动闭环解决 Experience in offline service dispute resolution, familiar with customer complaint handling processes, with the ability to independently handle service attitude-related complaints and drive closed-loop resolution\n\n具备跨部门协作与沟通能力，能够与前线团队高效协同解决取消率、缺货率等异常问题；英语可作为工作语言熟练使用 Strong cross-functional collaboration and communication skills, with the ability to work efficiently with frontline teams to resolve anomalies in cancellation rate, out-of-stock rate, and other issues; strong English language proficiency as a working language\n\n岗位亮点\n从零到一参与业务，一起创造海外闪购的星辰大海\nJoin us to construct the overseas Grocery business from zero to one, and sail toward the boundless prospects of our business future together.\n体验看板搭建及监控：根据策略搭建体验看板，并对异常数据进行原因分析及下钻，输出分析报告\n\nExperience dashboard setup and monitoring: Build experience dashboards based on governance strategies, conduct root cause analysis and drill-down on anomalous data, and produce analysis reports.\n\n线下服务案例纠纷处理：负责线下服务态度类客诉纠纷处理\n\nOffline service dispute resolution: Responsible for handling customer complaints and disputes related to offline service attitude.\n\n商家营业保障：建立营业率盯盘机制，缺货率治理Merchant operations assurance: Establish a monitoring mechanism for store operation rates and manage out-of-stock rate governance.\n\n商责取消率管控：监控商责取消率，及时跟前线同事沟通解决取消率异常问题\n\nMerchant liability cancellation rate control: Monitor the merchant-fault cancellation rate, and promptly communicate with frontline colleagues to resolve abnormal cancellation rate issues.\n本科及以上学历，2年以上电商平台、即时零售或外卖行业运营经验，有体验看板搭建或数据监控相关经验者优先 Bachelor's degree or above, with 2+ years of experience in operations within e-commerce platforms, instant retail, or food delivery sectors; prior experience in experience dashboard development or data monitoring is preferred\n\n具备扎实的SQL能力，能够独立完成数据查询、多表关联及指标计算，熟练使用数据可视化工具搭建监控看板 Solid SQL skills with the ability to independently perform data queries, multi-table joins, and metric calculations; proficient in data visualization tools for building monitoring dashboards\n\n具备较强的数据敏感度与下钻诊断能力，能够追踪异常数据并分解根因，输出分析报告驱动运营决策 Strong data sensitivity and drill-down diagnostic skills, with the ability to track anomalous data, decompose root causes, and produce analysis reports that drive operational decisions\n\n具备线下服务纠纷处理经验，熟悉客诉处理流程，能够独立应对服务态度类投诉并推动闭环解决 Experience in offline service dispute resolution, familiar with customer complaint handling processes, with the ability to independently handle service attitude-related complaints and drive closed-loop resolution\n\n具备跨部门协作与沟通能力，能够与前线团队高效协同解决取消率、缺货率等异常问题；英语可作为工作语言熟练使用 Strong cross-functional collaboration and communication skills, with the ability to work efficiently with frontline teams to resolve anomalies in cancellation rate, out-of-stock rate, and other issues; strong English language proficiency as a working language",
"standard_classification": {
"std_category_code": "B025",
"std_aux_codes": [
"B007",
"T017"
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"std_category_status": null,
"std_taxonomy_version": "20261104"
}
}