主分类：客户成功
来源 JD 数据（旧分类保留，当前主分类见上方）
{
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"data_type": "ai_product_manager_jobs",
"job": {
"job_title": "欧洲区域Customer Experience负责人",
"job_level": "未披露",AI生成
"work_category": "全职",AI生成
"department": "未披露",
"location": "慕尼黑",
"work_mode": "未披露",AI生成
"job_category": "未披露"AI生成
},
"company": {
"company_name": "小米集团",
"company_industry": "消费电子 / 智能制造 / 物联网",
"company_size": "10000人以上",
"company_website": "xiaomi.com",
"company_description": "小米是一家消费电子和智能制造企业，以智能手机、智能硬件和物联网平台为核心。"
},
"compensation": {
"salary_range": {
"min": "",
"max": "",
"currency": "未披露",
"cycle": "未披露"
},
"benefits": "未披露"
},
"requirements": {
"working_years": 8,
"degree": "未披露",
"language": "Fluent English.",AI生成
"visa_support": "未披露",
"responsibilities": "Key Responsibilities\nCustomer Journey Management\n Lead the design and optimization of the end-to-end customer journey across: \n Sales \n Delivery \n Aftersales \n Digital ownership \n Customer support \n Identify friction points and implement improvement initiatives across online and offline touchpoints. \n Ensure a consistent premium customer experience across all European markets. \n\n---\nCX Strategy & Transformation\n Develop and execute regional customer experience strategies aligned with global brand standards. \n Support omnichannel and agency model transformation initiatives. \n Collaborate with Retail Development and GTM teams on customer-centric process redesign. \n Drive customer-focused innovation initiatives across dealer and direct-sales channels. \n\n---\nVoice of Customer (VoC)\n Own customer feedback programs including: \n NPS \n CSAT \n CES \n Complaint analytics \n Translate customer insights into operational action plans. \n Build executive-level reporting and dashboards for regional leadership. \n\n---\nRetail & Dealer Experience\n Partner with dealer networks and market organizations to improve retail experience standards. \n Monitor customer experience KPIs across dealerships and service centers. \n Support dealer coaching and customer handling improvement programs. \n Benchmark competitor and industry best practices across Europe. \n\n---\nCross-functional Collaboration\n Work closely with: \n Sales \n Aftersales \n CRM \n Digital Product \n Marketing \n Network Development \n Customer Care \n Coordinate regional and global stakeholders to ensure aligned execution. \n\n---\nProcess & Operational Excellence\n Drive continuous improvement initiatives using data-driven methodologies. \n Define and standardize customer experience processes and governance. \n Support implementation of CRM and customer analytics tools. ",
"requirements_text": "Qualifications\nExperience\n 8+ years of experience in: \n Automotive OEM \n Automotive retail \n Mobility \n Premium/luxury customer operations \n Strong experience in: \n Customer Experience (CX) \n Retail Operations \n Aftersales \n Dealer Management \n Customer Journey Optimization \n Experience working across European markets is highly preferred. \n Prior exposure to agency model or omnichannel retail transformation is a plus. \n\n---\nSkills\n Strong understanding of automotive retail and aftersales operations. \n Deep knowledge of customer experience methodologies and KPIs. \n Excellent stakeholder management and communication skills. \n Strong analytical and project management capabilities. \n Ability to work in fast-paced and matrix organizations. \n Experience with CRM, VoC, and customer analytics platforms. \n\n---\nLanguage\n Fluent English.\nGerman or additional European languages are a plus.",
"skills": [AI生成
"沟通能力"
],
"preferred_qualifications": "Experience working across European markets is highly preferred.",
"job_highlights": "未披露"
},
"contact": {
"recruiter_name": "未披露",
"contact_methods": [
{
"type": "apply_link",
"value": "https://xiaomi.jobs.f.mioffice.cn/index/m/position/7642287851363846409/detail"
}
]
},
"posting": {
"posting_id": "7642287851363846409",
"post_date": "2026-05-21",
"hire_time": "未披露",
"update_date": "20260917",
"job_url": "https://xiaomi.jobs.f.mioffice.cn/index/m/position/7642287851363846409/detail"
},
"fulltext": "欧洲区域Customer Experience负责人\n职位描述\nKey Responsibilities\nCustomer Journey Management\n Lead the design and optimization of the end-to-end customer journey across: \n Sales \n Delivery \n Aftersales \n Digital ownership \n Customer support \n Identify friction points and implement improvement initiatives across online and offline touchpoints. \n Ensure a consistent premium customer experience across all European markets. \n\n---\nCX Strategy & Transformation\n Develop and execute regional customer experience strategies aligned with global brand standards. \n Support omnichannel and agency model transformation initiatives. \n Collaborate with Retail Development and GTM teams on customer-centric process redesign. \n Drive customer-focused innovation initiatives across dealer and direct-sales channels. \n\n---\nVoice of Customer (VoC)\n Own customer feedback programs including: \n NPS \n CSAT \n CES \n Complaint analytics \n Translate customer insights into operational action plans. \n Build executive-level reporting and dashboards for regional leadership. \n\n---\nRetail & Dealer Experience\n Partner with dealer networks and market organizations to improve retail experience standards. \n Monitor customer experience KPIs across dealerships and service centers. \n Support dealer coaching and customer handling improvement programs. \n Benchmark competitor and industry best practices across Europe. \n\n---\nCross-functional Collaboration\n Work closely with: \n Sales \n Aftersales \n CRM \n Digital Product \n Marketing \n Network Development \n Customer Care \n Coordinate regional and global stakeholders to ensure aligned execution. \n\n---\nProcess & Operational Excellence\n Drive continuous improvement initiatives using data-driven methodologies. \n Define and standardize customer experience processes and governance. \n Support implementation of CRM and customer analytics tools. \n\n职位要求\nQualifications\nExperience\n 8+ years of experience in: \n Automotive OEM \n Automotive retail \n Mobility \n Premium/luxury customer operations \n Strong experience in: \n Customer Experience (CX) \n Retail Operations \n Aftersales \n Dealer Management \n Customer Journey Optimization \n Experience working across European markets is highly preferred. \n Prior exposure to agency model or omnichannel retail transformation is a plus. \n\n---\nSkills\n Strong understanding of automotive retail and aftersales operations. \n Deep knowledge of customer experience methodologies and KPIs. \n Excellent stakeholder management and communication skills. \n Strong analytical and project management capabilities. \n Ability to work in fast-paced and matrix organizations. \n Experience with CRM, VoC, and customer analytics platforms. \n\n---\nLanguage\n Fluent English.\nGerman or additional European languages are a plus.\nKey Responsibilities\nCustomer Journey Management\n Lead the design and optimization of the end-to-end customer journey across: \n Sales \n Delivery \n Aftersales \n Digital ownership \n Customer support \n Identify friction points and implement improvement initiatives across online and offline touchpoints. \n Ensure a consistent premium customer experience across all European markets. \n\n---\nCX Strategy & Transformation\n Develop and execute regional customer experience strategies aligned with global brand standards. \n Support omnichannel and agency model transformation initiatives. \n Collaborate with Retail Development and GTM teams on customer-centric process redesign. \n Drive customer-focused innovation initiatives across dealer and direct-sales channels. \n\n---\nVoice of Customer (VoC)\n Own customer feedback programs including: \n NPS \n CSAT \n CES \n Complaint analytics \n Translate customer insights into operational action plans. \n Build executive-level reporting and dashboards for regional leadership. \n\n---\nRetail & Dealer Experience\n Partner with dealer networks and market organizations to improve retail experience standards. \n Monitor customer experience KPIs across dealerships and service centers. \n Support dealer coaching and customer handling improvement programs. \n Benchmark competitor and industry best practices across Europe. \n\n---\nCross-functional Collaboration\n Work closely with: \n Sales \n Aftersales \n CRM \n Digital Product \n Marketing \n Network Development \n Customer Care \n Coordinate regional and global stakeholders to ensure aligned execution. \n\n---\nProcess & Operational Excellence\n Drive continuous improvement initiatives using data-driven methodologies. \n Define and standardize customer experience processes and governance. \n Support implementation of CRM and customer analytics tools. \nQualifications\nExperience\n 8+ years of experience in: \n Automotive OEM \n Automotive retail \n Mobility \n Premium/luxury customer operations \n Strong experience in: \n Customer Experience (CX) \n Retail Operations \n Aftersales \n Dealer Management \n Customer Journey Optimization \n Experience working across European markets is highly preferred. \n Prior exposure to agency model or omnichannel retail transformation is a plus. \n\n---\nSkills\n Strong understanding of automotive retail and aftersales operations. \n Deep knowledge of customer experience methodologies and KPIs. \n Excellent stakeholder management and communication skills. \n Strong analytical and project management capabilities. \n Ability to work in fast-paced and matrix organizations. \n Experience with CRM, VoC, and customer analytics platforms. \n\n---\nLanguage\n Fluent English.\nGerman or additional European languages are a plus.",
"standard_classification": {
"std_category_code": "B022",
"std_aux_codes": [],
"std_category_status": null,
"std_taxonomy_version": "20261104"
}
}